/**
 * GenWave AI Chatbot Styles
 */

/* Reset & Base */
.genwave-chatbot,
.genwave-chatbot * {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;
}

/* Container */
.genwave-chatbot {
    position: fixed;
    z-index: 999999;
    font-size: 14px;
    line-height: 1.5;
}

.genwave-chatbot--bottom-right {
    bottom: 20px;
    right: 20px;
}

.genwave-chatbot--bottom-left {
    bottom: 20px;
    left: 20px;
}

/* Toggle Button */
.genwave-chatbot__toggle {
    width: 60px;
    height: 60px;
    border-radius: 12px;
    border: none;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.2);
    transition: all 0.3s ease;
    color: #fff;
    position: relative;
    overflow: hidden;
}

.genwave-chatbot__toggle--rounded {
    border-radius: 50%;
}

.genwave-chatbot__toggle:hover {
    transform: scale(1.05);
    box-shadow: 0 6px 25px rgba(0, 0, 0, 0.25);
}

.genwave-chatbot__toggle:active {
    transform: scale(0.95);
}

.genwave-chatbot__toggle-icon {
    width: 28px;
    height: 28px;
    transition: all 0.3s ease;
}

.genwave-chatbot__toggle-icon--close {
    position: absolute;
    opacity: 0;
    transform: rotate(-90deg);
}

.genwave-chatbot.is-open .genwave-chatbot__toggle-icon--chat {
    opacity: 0;
    transform: rotate(90deg);
}

.genwave-chatbot.is-open .genwave-chatbot__toggle-icon--close {
    opacity: 1;
    transform: rotate(0);
}

/* Chat Window */
.genwave-chatbot__window {
    position: absolute;
    bottom: 80px;
    background: #fff;
    border-radius: 16px;
    box-shadow: 0 10px 40px rgba(0, 0, 0, 0.15);
    display: none;
    flex-direction: column;
    overflow: hidden;
    animation: genwave-slideUp 0.3s ease;
}

.genwave-chatbot--bottom-right .genwave-chatbot__window {
    right: 0;
}

.genwave-chatbot--bottom-left .genwave-chatbot__window {
    left: 0;
}

.genwave-chatbot.is-open .genwave-chatbot__window {
    display: flex;
}

@keyframes genwave-slideUp {
    from {
        opacity: 0;
        transform: translateY(20px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* Header */
.genwave-chatbot__header {
    display: flex;
    align-items: center;
    padding: 16px;
    color: #fff;
    gap: 12px;
}

.genwave-chatbot__avatar {
    width: 40px;
    height: 40px;
    background: rgba(255, 255, 255, 0.2);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.genwave-chatbot__avatar svg {
    width: 24px;
    height: 24px;
}

.genwave-chatbot__header-info {
    flex: 1;
}

.genwave-chatbot__header-title {
    font-size: 16px;
    font-weight: 600;
}

.genwave-chatbot__header-subtitle {
    font-size: 12px;
    opacity: 0.9;
}

.genwave-chatbot__header-actions {
    display: flex;
    gap: 8px;
}

.genwave-chatbot__close,
.genwave-chatbot__clear {
    width: 32px;
    height: 32px;
    border: none;
    background: rgba(255, 255, 255, 0.2);
    border-radius: 50%;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    color: #fff;
    transition: background 0.2s;
}

.genwave-chatbot__close:hover,
.genwave-chatbot__clear:hover {
    background: rgba(255, 255, 255, 0.3);
}

.genwave-chatbot__close svg,
.genwave-chatbot__clear svg {
    width: 18px;
    height: 18px;
}

/* Messages */
.genwave-chatbot__messages {
    flex: 1;
    overflow-y: auto;
    padding: 16px;
    display: flex;
    flex-direction: column;
    gap: 12px;
    background: #f8f9fa;
}

.genwave-chatbot__message {
    max-width: 85%;
    padding: 12px 16px;
    border-radius: 16px;
    animation: genwave-fadeIn 0.3s ease;
    word-wrap: break-word;
    /* Auto-detect direction from content: Hebrew/Arabic render RTL, English LTR. */
    unicode-bidi: plaintext;
    text-align: start;
}

@keyframes genwave-fadeIn {
    from { opacity: 0; transform: translateY(10px); }
    to { opacity: 1; transform: translateY(0); }
}

.genwave-chatbot__message--bot {
    align-self: flex-start;
    background: #fff;
    border: 1px solid #e8e8e8;
    border-bottom-left-radius: 4px;
}

.genwave-chatbot__message--user {
    align-self: flex-end;
    background: var(--genwave-primary, #1890ff);
    color: #fff;
    border-bottom-right-radius: 4px;
}

.genwave-chatbot__message--error {
    background: #fff1f0;
    border: 1px solid #ffa39e;
    color: #cf1322;
}

/* Typing Indicator */
.genwave-chatbot__typing {
    display: flex;
    align-items: center;
    gap: 4px;
    padding: 12px 16px;
    background: #fff;
    border-radius: 16px;
    border-bottom-left-radius: 4px;
    margin: 0 16px 8px;
    width: fit-content;
    border: 1px solid #e8e8e8;
}

.genwave-chatbot__typing span {
    width: 8px;
    height: 8px;
    background: #bbb;
    border-radius: 50%;
    animation: genwave-typing 1.4s infinite;
}

.genwave-chatbot__typing span:nth-child(2) {
    animation-delay: 0.2s;
}

.genwave-chatbot__typing span:nth-child(3) {
    animation-delay: 0.4s;
}

@keyframes genwave-typing {
    0%, 60%, 100% {
        transform: translateY(0);
        opacity: 0.6;
    }
    30% {
        transform: translateY(-5px);
        opacity: 1;
    }
}

/* Input Area */
.genwave-chatbot__input-area {
    display: flex;
    align-items: flex-end;
    padding: 12px 16px;
    gap: 8px;
    background: #fff;
    border-top: 1px solid #e8e8e8;
}

.genwave-chatbot__input {
    flex: 1;
    resize: none;
    border: 1px solid #d9d9d9;
    border-radius: 20px;
    padding: 10px 16px;
    font-size: 14px;
    outline: none;
    transition: border-color 0.2s, box-shadow 0.2s;
    max-height: 100px;
    min-height: 40px;
    font-family: inherit;
}

.genwave-chatbot__input:focus {
    border-color: var(--genwave-primary, #1890ff);
    box-shadow: 0 0 0 2px rgba(24, 144, 255, 0.1);
}

.genwave-chatbot__send {
    width: 40px;
    height: 40px;
    border: none;
    border-radius: 50%;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    color: #fff;
    transition: transform 0.2s, opacity 0.2s;
    flex-shrink: 0;
}

.genwave-chatbot__send:hover {
    transform: scale(1.05);
}

.genwave-chatbot__send:active {
    transform: scale(0.95);
}

.genwave-chatbot__send:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

.genwave-chatbot__send svg {
    width: 20px;
    height: 20px;
}

/* Powered By */
.genwave-chatbot__powered {
    text-align: center;
    padding: 8px;
    font-size: 11px;
    color: #999;
    background: #fff;
}

.genwave-chatbot__powered a {
    color: var(--genwave-primary, #1890ff);
    text-decoration: none;
    font-weight: 500;
}

.genwave-chatbot__powered a:hover {
    text-decoration: underline;
}

/* Dark Theme */
.genwave-chatbot--dark .genwave-chatbot__window {
    background: #1f1f1f;
}

.genwave-chatbot--dark .genwave-chatbot__messages {
    background: #141414;
}

.genwave-chatbot--dark .genwave-chatbot__message--bot {
    background: #2f2f2f;
    border-color: #3f3f3f;
    color: #fff;
}

.genwave-chatbot--dark .genwave-chatbot__input-area {
    background: #1f1f1f;
    border-color: #3f3f3f;
}

.genwave-chatbot--dark .genwave-chatbot__input {
    background: #2f2f2f;
    border-color: #3f3f3f;
    color: #fff;
}

.genwave-chatbot--dark .genwave-chatbot__input::placeholder {
    color: #888;
}

.genwave-chatbot--dark .genwave-chatbot__powered {
    background: #1f1f1f;
    color: #666;
}

.genwave-chatbot--dark .genwave-chatbot__powered a {
    color: var(--genwave-primary, #1890ff);
}

.genwave-chatbot--dark .genwave-chatbot__typing {
    background: #2f2f2f;
    border-color: #3f3f3f;
}

/* Auto Theme (system preference) */
@media (prefers-color-scheme: dark) {
    .genwave-chatbot--auto .genwave-chatbot__window {
        background: #1f1f1f;
    }

    .genwave-chatbot--auto .genwave-chatbot__messages {
        background: #141414;
    }

    .genwave-chatbot--auto .genwave-chatbot__message--bot {
        background: #2f2f2f;
        border-color: #3f3f3f;
        color: #fff;
    }

    .genwave-chatbot--auto .genwave-chatbot__input-area {
        background: #1f1f1f;
        border-color: #3f3f3f;
    }

    .genwave-chatbot--auto .genwave-chatbot__input {
        background: #2f2f2f;
        border-color: #3f3f3f;
        color: #fff;
    }

    .genwave-chatbot--auto .genwave-chatbot__powered {
        background: #1f1f1f;
        color: #666;
    }

    .genwave-chatbot--auto .genwave-chatbot__typing {
        background: #2f2f2f;
        border-color: #3f3f3f;
    }
}

/* Mobile Responsive */
@media (max-width: 480px) {
    .genwave-chatbot__window {
        position: fixed;
        top: 0;
        left: 0;
        right: 0;
        bottom: 0;
        width: 100% !important;
        height: 100% !important;
        border-radius: 0;
        max-width: none;
        max-height: none;
    }

    .genwave-chatbot__toggle {
        width: 50px;
        height: 50px;
    }

    .genwave-chatbot--bottom-right,
    .genwave-chatbot--bottom-left {
        bottom: 15px;
    }

    .genwave-chatbot--bottom-right {
        right: 15px;
    }

    .genwave-chatbot--bottom-left {
        left: 15px;
    }
}

/* Scrollbar Styles */
.genwave-chatbot__messages::-webkit-scrollbar {
    width: 6px;
}

.genwave-chatbot__messages::-webkit-scrollbar-track {
    background: transparent;
}

.genwave-chatbot__messages::-webkit-scrollbar-thumb {
    background: #d9d9d9;
    border-radius: 3px;
}

.genwave-chatbot__messages::-webkit-scrollbar-thumb:hover {
    background: #bbb;
}

/* Email Form (if required) */
.genwave-chatbot__email-form {
    padding: 20px;
    background: #f8f9fa;
    flex: 1;
    display: flex;
    flex-direction: column;
    justify-content: center;
    gap: 16px;
}

.genwave-chatbot__email-form h3 {
    font-size: 18px;
    font-weight: 600;
    color: #333;
    margin-bottom: 4px;
}

.genwave-chatbot__email-form p {
    font-size: 14px;
    color: #666;
    margin-bottom: 16px;
}

.genwave-chatbot__email-input {
    width: 100%;
    padding: 12px 16px;
    border: 1px solid #d9d9d9;
    border-radius: 8px;
    font-size: 14px;
    outline: none;
    transition: border-color 0.2s;
}

.genwave-chatbot__email-input:focus {
    border-color: var(--genwave-primary, #1890ff);
}

.genwave-chatbot__email-submit {
    width: 100%;
    padding: 12px 16px;
    border: none;
    border-radius: 8px;
    font-size: 14px;
    font-weight: 600;
    color: #fff;
    cursor: pointer;
    transition: opacity 0.2s;
}

.genwave-chatbot__email-submit:hover {
    opacity: 0.9;
}

/* Quick Replies */
.genwave-chatbot__quick-replies {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    padding: 8px 16px 12px;
    animation: genwave-fadeIn 0.3s ease;
}

.genwave-chatbot__quick-reply {
    padding: 8px 16px;
    background: #fff;
    border: 1px solid var(--genwave-primary, #1890ff);
    border-radius: 20px;
    font-size: 13px;
    cursor: pointer;
    transition: all 0.2s ease;
    color: var(--genwave-primary, #1890ff);
    font-family: inherit;
}

.genwave-chatbot__quick-reply:hover {
    background: var(--genwave-primary, #1890ff);
    color: #fff;
}

.genwave-chatbot__quick-reply:active {
    transform: scale(0.95);
}

/* Dark Theme Quick Replies */
.genwave-chatbot--dark .genwave-chatbot__quick-reply {
    background: #2f2f2f;
    border-color: var(--genwave-primary, #1890ff);
    color: var(--genwave-primary, #1890ff);
}

.genwave-chatbot--dark .genwave-chatbot__quick-reply:hover {
    background: var(--genwave-primary, #1890ff);
    color: #fff;
}

@media (prefers-color-scheme: dark) {
    .genwave-chatbot--auto .genwave-chatbot__quick-reply {
        background: #2f2f2f;
        border-color: var(--genwave-primary, #1890ff);
        color: var(--genwave-primary, #1890ff);
    }

    .genwave-chatbot--auto .genwave-chatbot__quick-reply:hover {
        background: var(--genwave-primary, #1890ff);
        color: #fff;
    }
}

/* Human Handoff Button (in header) */
.genwave-chatbot__handoff-btn {
    width: 32px;
    height: 32px;
    border: none;
    background: rgba(255, 255, 255, 0.2);
    border-radius: 50%;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    color: #fff;
    transition: background 0.2s;
}

.genwave-chatbot__handoff-btn:hover {
    background: rgba(255, 255, 255, 0.3);
}

.genwave-chatbot__handoff-btn svg {
    width: 18px;
    height: 18px;
}

/* Feedback Buttons */
.genwave-chatbot__feedback {
    display: flex;
    gap: 8px;
    margin-top: 8px;
    padding-top: 8px;
    border-top: 1px solid rgba(0, 0, 0, 0.06);
}

.genwave-chatbot__feedback-btn {
    background: transparent;
    border: 1px solid #e0e0e0;
    border-radius: 16px;
    padding: 4px 12px;
    font-size: 14px;
    cursor: pointer;
    transition: all 0.2s ease;
    opacity: 0.7;
}

.genwave-chatbot__feedback-btn:hover {
    opacity: 1;
    border-color: var(--genwave-primary, #1890ff);
    background: rgba(24, 144, 255, 0.05);
}

.genwave-chatbot__feedback--submitted {
    border-top: none;
    padding-top: 4px;
}

.genwave-chatbot__feedback-thanks {
    font-size: 12px;
    color: #52c41a;
    font-style: italic;
}

/* Dark Theme Feedback */
.genwave-chatbot--dark .genwave-chatbot__feedback {
    border-top-color: rgba(255, 255, 255, 0.1);
}

.genwave-chatbot--dark .genwave-chatbot__feedback-btn {
    border-color: #444;
}

.genwave-chatbot--dark .genwave-chatbot__feedback-btn:hover {
    border-color: var(--genwave-primary, #1890ff);
    background: rgba(24, 144, 255, 0.15);
}

@media (prefers-color-scheme: dark) {
    .genwave-chatbot--auto .genwave-chatbot__feedback {
        border-top-color: rgba(255, 255, 255, 0.1);
    }

    .genwave-chatbot--auto .genwave-chatbot__feedback-btn {
        border-color: #444;
    }

    .genwave-chatbot--auto .genwave-chatbot__feedback-btn:hover {
        border-color: var(--genwave-primary, #1890ff);
        background: rgba(24, 144, 255, 0.15);
    }
}

/* reCAPTCHA Container */
.genwave-chatbot__recaptcha {
    display: flex;
    justify-content: center;
    padding: 10px 16px;
    background: #f8f9fa;
    border-top: 1px solid #e8e8e8;
}

.genwave-chatbot__recaptcha > div {
    transform: scale(0.85);
    transform-origin: center;
}

/* Dark Theme reCAPTCHA */
.genwave-chatbot--dark .genwave-chatbot__recaptcha {
    background: #1f1f1f;
    border-color: #3f3f3f;
}

@media (prefers-color-scheme: dark) {
    .genwave-chatbot--auto .genwave-chatbot__recaptcha {
        background: #1f1f1f;
        border-color: #3f3f3f;
    }
}

/* Mobile reCAPTCHA */
@media (max-width: 480px) {
    .genwave-chatbot__recaptcha > div {
        transform: scale(0.77);
    }
}

/* ==========================================
   FILE UPLOAD STYLES
   ========================================== */

/* Attach Button */
.genwave-chatbot__attach-btn {
    width: 36px;
    height: 36px;
    border: none;
    background: transparent;
    border-radius: 50%;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    color: #666;
    transition: all 0.2s ease;
    flex-shrink: 0;
}

.genwave-chatbot__attach-btn:hover {
    background: rgba(0, 0, 0, 0.05);
    color: var(--genwave-primary, #1890ff);
}

.genwave-chatbot__attach-btn svg {
    width: 20px;
    height: 20px;
}

/* Dark theme */
.genwave-chatbot--dark .genwave-chatbot__attach-btn {
    color: #aaa;
}

.genwave-chatbot--dark .genwave-chatbot__attach-btn:hover {
    background: rgba(255, 255, 255, 0.1);
    color: var(--genwave-primary, #1890ff);
}

/* File Preview */
.genwave-chatbot__file-preview {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 8px 12px;
    background: #f5f5f5;
    border-top: 1px solid #e8e8e8;
    gap: 12px;
}

.genwave-chatbot--dark .genwave-chatbot__file-preview {
    background: #2f2f2f;
    border-color: #404040;
}

.genwave-chatbot__file-preview-content {
    flex: 1;
    min-width: 0;
    display: flex;
    align-items: center;
}

.genwave-chatbot__file-preview-image {
    max-width: 80px;
    max-height: 60px;
    border-radius: 6px;
    object-fit: cover;
}

.genwave-chatbot__file-preview-doc {
    display: flex;
    align-items: center;
    gap: 8px;
    color: #666;
}

.genwave-chatbot__file-preview-doc svg {
    color: var(--genwave-primary, #1890ff);
    flex-shrink: 0;
}

.genwave-chatbot__file-preview-name {
    font-size: 13px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.genwave-chatbot--dark .genwave-chatbot__file-preview-doc {
    color: #ccc;
}

.genwave-chatbot__file-preview-remove {
    width: 28px;
    height: 28px;
    border: none;
    background: rgba(0, 0, 0, 0.1);
    border-radius: 50%;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    color: #666;
    transition: all 0.2s ease;
    flex-shrink: 0;
}

.genwave-chatbot__file-preview-remove:hover {
    background: #ff4d4f;
    color: #fff;
}

.genwave-chatbot__file-preview-remove svg {
    width: 16px;
    height: 16px;
}

/* File Message in Chat */
.genwave-chatbot__message--file {
    padding: 6px !important;
}

.genwave-chatbot__message-image {
    max-width: 200px;
    max-height: 150px;
    border-radius: 8px;
    display: block;
}

.genwave-chatbot__message-file {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 8px 12px;
    background: rgba(255, 255, 255, 0.2);
    border-radius: 8px;
}

.genwave-chatbot__message-file svg {
    flex-shrink: 0;
}

.genwave-chatbot__message-file span {
    font-size: 13px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    max-width: 150px;
}

/* ==========================================
   VOICE RECORDING STYLES
   ========================================== */

/* Voice Button */
.genwave-chatbot__voice-btn {
    width: 36px;
    height: 36px;
    border: none;
    background: transparent;
    border-radius: 50%;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    color: #666;
    transition: all 0.2s ease;
    flex-shrink: 0;
}

.genwave-chatbot__voice-btn:hover {
    background: rgba(0, 0, 0, 0.05);
    color: var(--genwave-primary, #1890ff);
}

.genwave-chatbot__voice-btn svg {
    width: 20px;
    height: 20px;
}

.genwave-chatbot__voice-btn.is-recording {
    background: #ff4d4f;
    color: #fff;
    animation: genwave-pulse 1.5s ease-in-out infinite;
}

.genwave-chatbot__voice-btn.is-recording:hover {
    background: #ff7875;
}

/* Dark theme */
.genwave-chatbot--dark .genwave-chatbot__voice-btn {
    color: #aaa;
}

.genwave-chatbot--dark .genwave-chatbot__voice-btn:hover {
    background: rgba(255, 255, 255, 0.1);
    color: var(--genwave-primary, #1890ff);
}

/* Voice Recording Indicator */
.genwave-chatbot__voice-recording {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 12px 16px;
    background: #fff;
    border-top: 1px solid #e8e8e8;
}

.genwave-chatbot--dark .genwave-chatbot__voice-recording {
    background: #1f1f1f;
    border-color: #404040;
}

.genwave-chatbot__voice-recording-indicator {
    display: flex;
    align-items: center;
    gap: 10px;
}

.genwave-chatbot__voice-recording-dot {
    width: 12px;
    height: 12px;
    background: #ff4d4f;
    border-radius: 50%;
    animation: genwave-pulse 1s ease-in-out infinite;
}

.genwave-chatbot__voice-recording-time {
    font-size: 14px;
    font-weight: 500;
    color: #333;
    font-variant-numeric: tabular-nums;
}

.genwave-chatbot--dark .genwave-chatbot__voice-recording-time {
    color: #fff;
}

.genwave-chatbot__voice-cancel {
    padding: 6px 14px;
    border: none;
    background: #f5f5f5;
    border-radius: 16px;
    font-size: 13px;
    color: #666;
    cursor: pointer;
    transition: all 0.2s ease;
}

.genwave-chatbot__voice-cancel:hover {
    background: #ff4d4f;
    color: #fff;
}

.genwave-chatbot--dark .genwave-chatbot__voice-cancel {
    background: #333;
    color: #ccc;
}

/* Voice Indicator in Messages */
.genwave-chatbot__voice-indicator {
    display: flex;
    align-items: center;
    gap: 8px;
    opacity: 0.7;
}

.genwave-chatbot__voice-indicator svg {
    animation: genwave-pulse 1.5s ease-in-out infinite;
}

/* Pulse Animation */
@keyframes genwave-pulse {
    0%, 100% {
        opacity: 1;
        transform: scale(1);
    }
    50% {
        opacity: 0.7;
        transform: scale(0.95);
    }
}

/* Update Input Area for new buttons */
.genwave-chatbot__input-area {
    display: flex;
    align-items: flex-end;
    gap: 6px;
    padding: 12px;
    background: #fff;
    border-top: 1px solid #e8e8e8;
}

.genwave-chatbot--dark .genwave-chatbot__input-area {
    background: #1f1f1f;
    border-color: #404040;
}

/* Make input flexible */
.genwave-chatbot__input {
    flex: 1;
}

/* ==========================================
   PROACTIVE MESSAGE BUBBLE
   ========================================== */

.genwave-chatbot__proactive-bubble {
    position: absolute;
    bottom: 80px;
    max-width: 280px;
    opacity: 0;
    visibility: hidden;
    transform: translateY(10px);
    transition: all 0.3s ease;
    pointer-events: none;
}

.genwave-chatbot--bottom-right .genwave-chatbot__proactive-bubble {
    right: 0;
}

.genwave-chatbot--bottom-left .genwave-chatbot__proactive-bubble {
    left: 0;
}

.genwave-chatbot__proactive-bubble.is-visible {
    opacity: 1;
    visibility: visible;
    transform: translateY(0);
    pointer-events: auto;
}

.genwave-chatbot__proactive-content {
    background: #fff;
    border-radius: 16px;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.15);
    padding: 14px 16px;
    display: flex;
    align-items: flex-start;
    gap: 10px;
    cursor: pointer;
    position: relative;
    border: 1px solid #e8e8e8;
}

.genwave-chatbot__proactive-content:hover {
    box-shadow: 0 6px 25px rgba(0, 0, 0, 0.2);
}

.genwave-chatbot__proactive-text {
    flex: 1;
    font-size: 14px;
    line-height: 1.5;
    color: #333;
}

.genwave-chatbot__proactive-close {
    width: 24px;
    height: 24px;
    border: none;
    background: rgba(0, 0, 0, 0.05);
    border-radius: 50%;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    color: #999;
    font-size: 18px;
    line-height: 1;
    transition: all 0.2s ease;
    flex-shrink: 0;
    padding: 0;
}

.genwave-chatbot__proactive-close:hover {
    background: rgba(0, 0, 0, 0.1);
    color: #666;
}

/* Triangle pointer */
.genwave-chatbot__proactive-content::after {
    content: '';
    position: absolute;
    bottom: -8px;
    width: 16px;
    height: 16px;
    background: #fff;
    border: 1px solid #e8e8e8;
    border-top: none;
    border-left: none;
    transform: rotate(45deg);
}

.genwave-chatbot--bottom-right .genwave-chatbot__proactive-content::after {
    right: 24px;
}

.genwave-chatbot--bottom-left .genwave-chatbot__proactive-content::after {
    left: 24px;
}

/* Dark theme proactive bubble */
.genwave-chatbot--dark .genwave-chatbot__proactive-content {
    background: #2f2f2f;
    border-color: #404040;
}

.genwave-chatbot--dark .genwave-chatbot__proactive-text {
    color: #fff;
}

.genwave-chatbot--dark .genwave-chatbot__proactive-close {
    background: rgba(255, 255, 255, 0.1);
    color: #aaa;
}

.genwave-chatbot--dark .genwave-chatbot__proactive-close:hover {
    background: rgba(255, 255, 255, 0.2);
    color: #fff;
}

.genwave-chatbot--dark .genwave-chatbot__proactive-content::after {
    background: #2f2f2f;
    border-color: #404040;
}

@media (prefers-color-scheme: dark) {
    .genwave-chatbot--auto .genwave-chatbot__proactive-content {
        background: #2f2f2f;
        border-color: #404040;
    }

    .genwave-chatbot--auto .genwave-chatbot__proactive-text {
        color: #fff;
    }

    .genwave-chatbot--auto .genwave-chatbot__proactive-close {
        background: rgba(255, 255, 255, 0.1);
        color: #aaa;
    }

    .genwave-chatbot--auto .genwave-chatbot__proactive-close:hover {
        background: rgba(255, 255, 255, 0.2);
        color: #fff;
    }

    .genwave-chatbot--auto .genwave-chatbot__proactive-content::after {
        background: #2f2f2f;
        border-color: #404040;
    }
}

/* Mobile proactive bubble */
@media (max-width: 480px) {
    .genwave-chatbot__proactive-bubble {
        max-width: calc(100vw - 90px);
        bottom: 70px;
    }
}

/* ===========================================
   SMART FEATURES - LEAD CAPTURE
   =========================================== */

.genwave-chatbot__lead-capture {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 30px 20px;
    text-align: center;
    flex: 1;
    background: linear-gradient(135deg, #f5f7fa 0%, #e4e8eb 100%);
}

.genwave-chatbot__lead-capture-content {
    max-width: 280px;
    width: 100%;
}

.genwave-chatbot__lead-capture-icon {
    margin-bottom: 16px;
    color: var(--genwave-primary, #1890ff);
}

.genwave-chatbot__lead-capture-icon svg {
    width: 48px;
    height: 48px;
}

.genwave-chatbot__lead-capture-title {
    font-size: 18px;
    font-weight: 600;
    color: #262626;
    margin: 0 0 8px 0;
}

.genwave-chatbot__lead-capture-desc {
    font-size: 14px;
    color: #595959;
    margin: 0 0 20px 0;
    line-height: 1.5;
}

.genwave-chatbot__lead-capture-form {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.genwave-chatbot__lead-input {
    width: 100%;
    padding: 12px 16px;
    border: 1px solid #d9d9d9;
    border-radius: 8px;
    font-size: 14px;
    transition: border-color 0.2s, box-shadow 0.2s;
    box-sizing: border-box;
}

.genwave-chatbot__lead-input:focus {
    outline: none;
    border-color: var(--genwave-primary, #1890ff);
    box-shadow: 0 0 0 2px rgba(24, 144, 255, 0.2);
}

.genwave-chatbot__lead-error {
    color: #cf1322;
    font-size: 12px;
    text-align: left;
    padding: 4px 0;
}

.genwave-chatbot__lead-submit {
    width: 100%;
    padding: 12px 24px;
    border: none;
    border-radius: 8px;
    font-size: 14px;
    font-weight: 500;
    color: #fff;
    cursor: pointer;
    transition: opacity 0.2s, transform 0.1s;
}

.genwave-chatbot__lead-submit:hover {
    opacity: 0.9;
}

.genwave-chatbot__lead-submit:active {
    transform: scale(0.98);
}

.genwave-chatbot__lead-submit:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

.genwave-chatbot__lead-skip {
    margin-top: 12px;
    padding: 8px 16px;
    background: transparent;
    border: none;
    color: #8c8c8c;
    font-size: 13px;
    cursor: pointer;
    transition: color 0.2s;
}

.genwave-chatbot__lead-skip:hover {
    color: #595959;
}

/* Inline Lead Capture (after X messages) */
.genwave-chatbot__inline-lead {
    background: linear-gradient(135deg, #f6f8fb 0%, #e8ecf1 100%) !important;
    border: 1px solid #e8e8e8 !important;
    padding: 16px !important;
}

.genwave-chatbot__inline-lead-content {
    width: 100%;
}

.genwave-chatbot__inline-lead-title {
    font-size: 14px;
    font-weight: 500;
    color: #262626;
    margin: 0 0 12px 0;
}

.genwave-chatbot__inline-lead-form {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

.genwave-chatbot__inline-lead-input {
    flex: 1;
    min-width: 120px;
    padding: 8px 12px;
    border: 1px solid #d9d9d9;
    border-radius: 6px;
    font-size: 13px;
}

.genwave-chatbot__inline-lead-input:focus {
    outline: none;
    border-color: var(--genwave-primary, #1890ff);
}

.genwave-chatbot__inline-lead-btn {
    padding: 8px 16px;
    border: none;
    border-radius: 6px;
    font-size: 13px;
    font-weight: 500;
    color: #fff;
    cursor: pointer;
    transition: opacity 0.2s;
}

.genwave-chatbot__inline-lead-btn:hover {
    opacity: 0.9;
}

/* Lead Capture Dark Theme */
.genwave-chatbot--dark .genwave-chatbot__lead-capture {
    background: linear-gradient(135deg, #1f1f1f 0%, #2d2d2d 100%);
}

.genwave-chatbot--dark .genwave-chatbot__lead-capture-title {
    color: #fff;
}

.genwave-chatbot--dark .genwave-chatbot__lead-capture-desc {
    color: #a6a6a6;
}

.genwave-chatbot--dark .genwave-chatbot__lead-input {
    background: #2d2d2d;
    border-color: #404040;
    color: #fff;
}

.genwave-chatbot--dark .genwave-chatbot__lead-input:focus {
    border-color: var(--genwave-primary, #1890ff);
}

.genwave-chatbot--dark .genwave-chatbot__inline-lead {
    background: linear-gradient(135deg, #2a2a2a 0%, #333 100%) !important;
    border-color: #404040 !important;
}

.genwave-chatbot--dark .genwave-chatbot__inline-lead-title {
    color: #fff;
}

.genwave-chatbot--dark .genwave-chatbot__inline-lead-input {
    background: #1f1f1f;
    border-color: #404040;
    color: #fff;
}

/* ===========================================
   SMART FEATURES - ORDER TRACKING
   =========================================== */

.genwave-chatbot__order-lookup {
    background: #f8fafc !important;
    border: 1px solid #e2e8f0 !important;
    padding: 16px !important;
}

.genwave-chatbot__order-lookup-content {
    width: 100%;
}

.genwave-chatbot__order-lookup-title {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 14px;
    font-weight: 600;
    color: #334155;
    margin: 0 0 12px 0;
}

.genwave-chatbot__order-lookup-title svg {
    color: var(--genwave-primary, #1890ff);
}

.genwave-chatbot__order-lookup-form {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.genwave-chatbot__order-input {
    width: 100%;
    padding: 10px 14px;
    border: 1px solid #cbd5e1;
    border-radius: 6px;
    font-size: 13px;
    box-sizing: border-box;
    transition: border-color 0.2s;
}

.genwave-chatbot__order-input:focus {
    outline: none;
    border-color: var(--genwave-primary, #1890ff);
}

.genwave-chatbot__order-lookup-btn {
    width: 100%;
    padding: 10px 16px;
    border: none;
    border-radius: 6px;
    font-size: 13px;
    font-weight: 500;
    color: #fff;
    cursor: pointer;
    transition: opacity 0.2s;
}

.genwave-chatbot__order-lookup-btn:hover {
    opacity: 0.9;
}

.genwave-chatbot__order-lookup-btn:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

.genwave-chatbot__order-error {
    color: #dc2626;
    font-size: 12px;
    padding: 8px 0 0 0;
}

/* Order Status Cards */
.genwave-chatbot__order-card {
    background: #fff !important;
    border: 1px solid #e5e7eb !important;
    padding: 0 !important;
    overflow: hidden;
    border-radius: 12px !important;
}

.genwave-chatbot__order-card-content {
    padding: 16px;
}

.genwave-chatbot__order-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 8px;
}

.genwave-chatbot__order-number {
    font-size: 14px;
    font-weight: 600;
    color: #1f2937;
}

.genwave-chatbot__order-status {
    padding: 4px 10px;
    border-radius: 12px;
    font-size: 11px;
    font-weight: 500;
    text-transform: uppercase;
}

.genwave-chatbot__order-status--pending {
    background: #fef3c7;
    color: #d97706;
}

.genwave-chatbot__order-status--processing {
    background: #dbeafe;
    color: #2563eb;
}

.genwave-chatbot__order-status--on-hold {
    background: #fde68a;
    color: #b45309;
}

.genwave-chatbot__order-status--completed {
    background: #d1fae5;
    color: #059669;
}

.genwave-chatbot__order-status--shipped {
    background: #c7d2fe;
    color: #4f46e5;
}

.genwave-chatbot__order-status--cancelled {
    background: #fee2e2;
    color: #dc2626;
}

.genwave-chatbot__order-status--refunded {
    background: #f3e8ff;
    color: #7c3aed;
}

.genwave-chatbot__order-status--failed {
    background: #fecaca;
    color: #b91c1c;
}

.genwave-chatbot__order-date {
    font-size: 12px;
    color: #6b7280;
    margin-bottom: 4px;
}

.genwave-chatbot__order-total {
    font-size: 15px;
    font-weight: 600;
    color: #111827;
    margin-bottom: 12px;
}

.genwave-chatbot__order-items {
    border-top: 1px solid #f3f4f6;
    padding-top: 12px;
    margin-bottom: 12px;
}

.genwave-chatbot__order-item {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 6px 0;
    font-size: 13px;
}

.genwave-chatbot__order-item-name {
    color: #374151;
    flex: 1;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    padding-right: 10px;
}

.genwave-chatbot__order-item-qty {
    color: #6b7280;
    font-weight: 500;
}

.genwave-chatbot__order-tracking {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 10px 12px;
    background: #f0fdf4;
    border-radius: 8px;
    margin-bottom: 8px;
}

.genwave-chatbot__order-tracking svg {
    color: #16a34a;
    flex-shrink: 0;
}

.genwave-chatbot__order-tracking a {
    color: #16a34a;
    font-size: 13px;
    font-weight: 500;
    text-decoration: none;
}

.genwave-chatbot__order-tracking a:hover {
    text-decoration: underline;
}

.genwave-chatbot__order-tracking span {
    color: #374151;
    font-size: 13px;
}

.genwave-chatbot__order-shipping {
    font-size: 12px;
    color: #6b7280;
}

/* Order Tracking Dark Theme */
.genwave-chatbot--dark .genwave-chatbot__order-lookup {
    background: #1f2937 !important;
    border-color: #374151 !important;
}

.genwave-chatbot--dark .genwave-chatbot__order-lookup-title {
    color: #f3f4f6;
}

.genwave-chatbot--dark .genwave-chatbot__order-input {
    background: #111827;
    border-color: #374151;
    color: #f3f4f6;
}

.genwave-chatbot--dark .genwave-chatbot__order-card {
    background: #1f2937 !important;
    border-color: #374151 !important;
}

.genwave-chatbot--dark .genwave-chatbot__order-number {
    color: #f3f4f6;
}

.genwave-chatbot--dark .genwave-chatbot__order-date,
.genwave-chatbot--dark .genwave-chatbot__order-shipping {
    color: #9ca3af;
}

.genwave-chatbot--dark .genwave-chatbot__order-total {
    color: #f9fafb;
}

.genwave-chatbot--dark .genwave-chatbot__order-items {
    border-color: #374151;
}

.genwave-chatbot--dark .genwave-chatbot__order-item-name {
    color: #d1d5db;
}

.genwave-chatbot--dark .genwave-chatbot__order-item-qty {
    color: #9ca3af;
}

.genwave-chatbot--dark .genwave-chatbot__order-tracking {
    background: #064e3b;
}

/* ===========================================
   SMART FEATURES - PRODUCT RECOMMENDATIONS
   =========================================== */

/* Product Loading Spinner */
.genwave-chatbot__product-loading {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 12px 16px;
    background: linear-gradient(135deg, #f8f9fa 0%, #e9ecef 100%);
    border-radius: 12px;
    margin: 8px 0;
    animation: productLoadingPulse 1.5s ease-in-out infinite;
}

.genwave-chatbot__product-loading span {
    font-size: 13px;
    color: #6b7280;
}

.genwave-chatbot__product-spinner {
    width: 20px;
    height: 20px;
    border: 2px solid #e5e7eb;
    border-top-color: var(--genwave-primary, #1890ff);
    border-radius: 50%;
    animation: productSpin 0.8s linear infinite;
}

@keyframes productSpin {
    to { transform: rotate(360deg); }
}

@keyframes productLoadingPulse {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.7; }
}

.genwave-chatbot__product-cards {
    display: flex;
    flex-direction: column;
    gap: 12px;
    padding: 8px 0;
    max-width: 85%;
    margin-left: 0;
}

.genwave-chatbot__product-card {
    display: flex;
    background: #fff;
    border: 1px solid #e5e7eb;
    border-radius: 12px;
    overflow: hidden;
    transition: box-shadow 0.2s, transform 0.2s;
}

.genwave-chatbot__product-card:hover {
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
    transform: translateY(-1px);
}

.genwave-chatbot__product-card-image {
    width: 80px;
    height: 80px;
    object-fit: cover;
    flex-shrink: 0;
}

.genwave-chatbot__product-card-content {
    flex: 1;
    padding: 12px;
    display: flex;
    flex-direction: column;
    justify-content: space-between;
    min-width: 0;
}

.genwave-chatbot__product-card-title {
    font-size: 13px;
    font-weight: 600;
    color: #1f2937;
    margin: 0 0 4px 0;
    line-height: 1.3;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.genwave-chatbot__product-card-price {
    font-size: 14px;
    font-weight: 700;
    color: var(--genwave-primary, #1890ff);
    margin-bottom: 8px;
}

.genwave-chatbot__product-card-actions {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
}

.genwave-chatbot__product-card-cta {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 6px 12px;
    border-radius: 6px;
    font-size: 11px;
    font-weight: 500;
    color: #fff;
    text-decoration: none;
    transition: opacity 0.2s;
}

.genwave-chatbot__product-card-cta:hover {
    opacity: 0.9;
    color: #fff;
    text-decoration: none;
}

.genwave-chatbot__product-card-cart {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 6px 10px;
    background: #f3f4f6;
    border: 1px solid #d1d5db;
    border-radius: 6px;
    font-size: 11px;
    font-weight: 500;
    color: #374151;
    cursor: pointer;
    transition: background 0.2s, border-color 0.2s;
}

.genwave-chatbot__product-card-cart:hover {
    background: #e5e7eb;
    border-color: #9ca3af;
}

.genwave-chatbot__product-card-cart:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

.genwave-chatbot__product-card-cart svg {
    width: 14px;
    height: 14px;
}

.genwave-chatbot__product-card-cart--added {
    background: #d1fae5;
    border-color: #34d399;
    color: #059669;
}

/* Product Loading Dark Theme */
.genwave-chatbot--dark .genwave-chatbot__product-loading {
    background: linear-gradient(135deg, #1f2937 0%, #374151 100%);
}

.genwave-chatbot--dark .genwave-chatbot__product-loading span {
    color: #9ca3af;
}

.genwave-chatbot--dark .genwave-chatbot__product-spinner {
    border-color: #4b5563;
    border-top-color: var(--genwave-primary, #1890ff);
}

/* Product Cards Dark Theme */
.genwave-chatbot--dark .genwave-chatbot__product-card {
    background: #1f2937;
    border-color: #374151;
}

.genwave-chatbot--dark .genwave-chatbot__product-card-title {
    color: #f3f4f6;
}

.genwave-chatbot--dark .genwave-chatbot__product-card-cart {
    background: #374151;
    border-color: #4b5563;
    color: #d1d5db;
}

.genwave-chatbot--dark .genwave-chatbot__product-card-cart:hover {
    background: #4b5563;
    border-color: #6b7280;
}

.genwave-chatbot--dark .genwave-chatbot__product-card-cart--added {
    background: #064e3b;
    border-color: #10b981;
    color: #6ee7b7;
}

/* ===========================================
   SMART FEATURES - RTL SUPPORT
   =========================================== */

[dir="rtl"] .genwave-chatbot__lead-capture-form,
[dir="rtl"] .genwave-chatbot__order-lookup-form {
    text-align: right;
}

[dir="rtl"] .genwave-chatbot__lead-error,
[dir="rtl"] .genwave-chatbot__order-error {
    text-align: right;
}

[dir="rtl"] .genwave-chatbot__order-lookup-title {
    flex-direction: row-reverse;
}

[dir="rtl"] .genwave-chatbot__order-header {
    flex-direction: row-reverse;
}

[dir="rtl"] .genwave-chatbot__order-item {
    flex-direction: row-reverse;
}

[dir="rtl"] .genwave-chatbot__order-item-name {
    padding-right: 0;
    padding-left: 10px;
}

[dir="rtl"] .genwave-chatbot__order-tracking {
    flex-direction: row-reverse;
}

[dir="rtl"] .genwave-chatbot__product-cards {
    margin-left: auto;
    margin-right: 0;
}

[dir="rtl"] .genwave-chatbot__product-card {
    flex-direction: row-reverse;
}

[dir="rtl"] .genwave-chatbot__product-card-actions {
    flex-direction: row-reverse;
}

/* ===========================================
   SMART FEATURES - MOBILE RESPONSIVE
   =========================================== */

@media (max-width: 480px) {
    .genwave-chatbot__lead-capture {
        padding: 20px 16px;
    }

    .genwave-chatbot__lead-capture-icon svg {
        width: 40px;
        height: 40px;
    }

    .genwave-chatbot__lead-capture-title {
        font-size: 16px;
    }

    .genwave-chatbot__lead-capture-desc {
        font-size: 13px;
    }

    .genwave-chatbot__product-cards {
        max-width: 95%;
    }

    .genwave-chatbot__product-card {
        flex-direction: column;
    }

    .genwave-chatbot__product-card-image {
        width: 100%;
        height: 120px;
    }

    .genwave-chatbot__inline-lead-form {
        flex-direction: column;
    }

    .genwave-chatbot__inline-lead-input {
        min-width: 100%;
    }
}